The Contact Centers Group at Frost & Sullivan is pleased to announce its 2007 Quarterly Analyst Briefing Presentation on the Speech Application Market to be held on Thursday, Dec. 13, 2007 at 10:00 a.m. CST / 11:00 a.m. EST. There are so many different ways that an enterprise can approach creating, providing and managing speech-based interactions with customers that it has become extremely difficult to compare the costs of different offerings.
Highlights of the briefing include: an analysis of the total cost of ownership models for each of the major speech application methodology, areas in which cost assumptions can fall flat and mapping the strength of each method to enterprise objectives.
This briefing will benefit enterprises considering implementing speech applications as part of their customer interaction environments, whether the budget is large or small and whether the available resources are great or scarce.
“As consumers rebel against poorly designed interactive voice response systems, speech applications promise to make automated systems comfortable and useful. However, since the methods for creating, delivering and maintaining such applications seem myriad, comparing the costs of the various models has become extremely difficult,” observes Frost & Sullivan Senior Analyst Ian Jacobs.
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