SITEL India was a joint venture between Tata Group and Sitel, formed in 2000, with both parties holding 50% of the equity. TCS, which holds 40% stake and Tata International Limited, which holds a 10 per cent stake, have agreed to sell their respective stake in the JV.
“As a company with over 450 clients across the globe, we understand the importance to continue to have a right-shore strategy to service our clients’ needs. India is a very strategic location for Sitel,” said Dave Garner, CEO and President of Sitel. “This purchase demonstrates our strong interest in the India market and our desire to continue growing there.”
About the new Sitel
Sitel is a global Business Process Outsourcing (BPO) leader. Formed by the merger of ClientLogic and SITEL in January 2007, the new company meets clients’ customer care and transaction processing needs through 65,000 associates in 28 countries. The new Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 145+ facilities throughout North America, South America, EMEA and Asia Pacific. The new company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, OneX.