SITEL Opens Contact Center in Gurgaon, India

SITEL Corporation, the world’s largest provider of contact centre and back office services announced the launch of its operations in Gurgaon, India.

Speaking on the occasion, Safir Adeni, CEO, SITEL India stated, “We are excited to launch SITEL India’s 5th and the largest contact centre in Gurgaon, one of the most prominent outsourcing and offshoring hubs in India. Mr. Adeni further added, “SITEL continues to find significant growth potential in India and is committed to expand its presence here. We are planning to bring on an additional 4000 people in the next 2 years as part of our strategic growth plans in India.”

“The first process at the Gurgaon centre is a 500 people tech support operation for a major North American client,” said Sachin Varma, Sr. Vice President and Centre Head, Gurgaon. The centre will initially focus on the Financial Services and Telecom verticals leveraging on the significant talent pool in the capital region.

SITEL India has invested over Rs. 100 crores in 2006 – 07 and plans to double this investment over the next 18 months. “Our significant focus on being the employer of choice and our passion for excellence has enabled us to maintain the global best in class position, for all our clients,” said, Mr. Adeni.

“Learning, Growing and Winning is what we promise every SITEL Employee in India, the fruit of this has been that in the last one year we had 20% of our employees internally promoted” says, Safir Adeni, CEO, SITEL India inviting all prospective BPO aspirants.

SITEL is a global Business Process Outsourcing (BPO) leader. Formed by the merger of ClientLogic and SITEL in January 2007, the new company meets clients’ customer care and transaction processing needs through 65,000 associates in 28 countries. The new company provides world-class solutions from on-shore, near-shore and offshore locations across 145+ facilities throughout North America, South America, EMEA and Asia Pacific. The new company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. With registered offices in Mumbai, SITEL India currently employees 4000 people operating from 5 centers in Mumbai, Hyderabad, Chennai, and Gurgaon and servicing global clients in the following industry verticals: Technology, Telecom, ISP, BFSI, Retail & Travel.