SITEL India, a fast growing BPO Major, today announced the launch of their Global Delivery Center at Chennai Citi Centre at an investment of Rs. 25 Crore and with an initial target of 1000 plus employees to serve its growing business needs. The 3000 people company currently operates out of three centers in Mumbai and Hyderabad.
Safir Adeni, Chief Executive Officer, SITEL India, stated, “We have had 4 significant new business wins in the past five months. These wins together with our global leadership in operational excellence with best in class customer satisfaction has helped us double our employee strength in India in the past one year. We are now in Chennai to leverage the local talent for our Global clientele.”
“The Chennai center will provide contact center and back-office services to clients in the BFSI (Banking, Financial Services, & Insurance), Telecom, ISP and Technology verticals. SITEL India offers contact center services such as Acquisition, Customer Service, Technical Support and Collections. With 30% of its revenues coming in from back office services such as Insurance Processing, Invoice Processing and Account Management Services, we are well positioned to provide a one stop suite of services to our clients.”
We provide a world class work environment and our employee engagement model is designed to meet the aspirations of the talent that we hire. We offer Professional Development Training to improve job related skills, Internal Job Transfers for upward and lateral movement and financial support for potential people managers who want to pursue post graduate management programs. We are also able to provide growth opportunities – for instance we were able to provide growth for around 350 of our employees in the last 365 days.
About SITEL India
SITEL India is a joint venture between SITEL Corporation, a US based, $ 1.2 B BPO Leader and the prestigious TATA Group. SITEL India offers Customer Interaction and Back Office services such as Customer Acquisition, Customer Service, Technical Support, Cross/Up Sell, Collections, Invoice Processing and KPO services like data analytics. SITEL India employs over 3000 people serving international as well as domestic clients.